Shipping Policy

At Javeso, we aim to make online shopping convenient by delivering home, kitchen and lifestyle products to customers across our serviceable locations in India.

This Shipping Policy explains how we process orders, calculate shipping charges, arrange delivery and handle shipping-related issues.

Shipping Locations

We aim to deliver orders across India, subject to courier availability and serviceability at the customer’s delivery PIN code.

Some locations may be temporarily or permanently outside our delivery network. Delivery availability is determined by the serviceability information available at checkout.

Please enter your correct delivery address, PIN code and contact number when placing an order.

Order Processing Time

Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS or another available communication method.

Orders are processed after the required payment confirmation and any necessary order verification.

Processing and Dispatch

Our target order-processing time is 1–3 business days, excluding Sundays and public holidays, unless otherwise communicated.

Processing time may vary due to stock availability, order verification, high order volumes or unforeseen operational circumstances.

An order confirmation does not necessarily mean that the order has already been dispatched.

Estimated Delivery Time

Our indicative delivery estimate is 5–8 business days from dispatch for many serviceable locations in India.

Delivery times are estimates, not guaranteed deadlines. Remote locations, courier capacity, weather conditions, public holidays and other circumstances may cause delays.

The estimated delivery date shown at checkout or communicated in your order updates, where available, should be used as the primary reference for your order.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Charges may depend on factors such as:

If a free-shipping offer is available, its conditions will be communicated on the website or at checkout.

Javeso will not add undisclosed shipping charges after an order has been placed without obtaining the customer’s agreement where required.

Order Tracking

Once your order is dispatched, tracking information may be shared through email, SMS, your customer account or another available communication channel.

Tracking updates are provided by the relevant shipping service and may take some time to appear after dispatch.

If tracking information is unavailable or has not changed for an unusually long period, please contact our customer support team with your order number.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, including the PIN code and a reachable contact number.

If you need to change your delivery details, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or handed over to the courier.

Failed Delivery and Undelivered Orders

A delivery attempt may fail if the recipient is unavailable, the address is incomplete, the contact number is unreachable or the courier cannot access the delivery location.

Where possible, the courier may attempt redelivery or follow its standard delivery procedure.

If an order is returned to us because it could not be delivered, we will review the circumstances and contact the customer regarding the available options.

Any applicable refund, reshipment or additional delivery charge will be handled in accordance with our Return Policy, Refund Policy and applicable law.

Damaged Packages or Missing Items

Please inspect your package and the products received.

If the package is visibly damaged, an item is missing or the delivered product appears incorrect, contact us promptly and provide your order number, a description of the issue and clear photographs where possible.

We will review the information and assist in accordance with our applicable policies and legal obligations.

Please do not discard the packaging until the issue has been reviewed, where retaining it is reasonably possible.

Delivery Delays and Unforeseen Circumstances

Delivery may be affected by severe weather, transport disruptions, public holidays, regulatory restrictions, courier network interruptions or other events outside our reasonable control.

If a significant delay occurs, we will endeavour to provide an update or assistance through the available communication channels.

Contact Us

For shipping and delivery assistance:

Please include your order number in all order-related enquiries.

Effective Date: 16th Oct 2026