Return Policy

At Javeso, we want you to receive products that match your order and the information provided on our website.

This Return Policy explains how to request a return or replacement if you receive a damaged, defective, incorrect or otherwise eligible product.

Please review the product details before purchasing and contact our customer support team if you need assistance.

Return Window

For eligible products, Javeso’s proposed standard return window is 7 calendar days from delivery.

Customers should contact us within this period and follow the return instructions provided by our support team.

The return window is subject to the product-specific terms disclosed before purchase and applicable consumer protection laws. It will not be used to restrict a remedy that is legally required.

Reasons for Requesting a Return

A return or other appropriate resolution may be available if:

• The product arrives damaged.
• The product is defective.
• The wrong product or variant is delivered.
• The product is materially different from its description.
• An item is missing from the order.
• The product is otherwise eligible under the published terms or applicable law.

Please report the issue as soon as reasonably possible after delivery.

Conditions for Standard Returns

For voluntary returns where permitted, products should generally be:

• Unused and in their original condition.
• Returned with original packaging, where reasonably possible.
• Accompanied by included parts, accessories, manuals and other supplied items.
• Supported by the original order details or proof of purchase.

These conditions may not apply in the same way to a product that is defective, damaged, incorrectly supplied or otherwise subject to a mandatory legal remedy.

Products That May Have Return Restrictions

Certain products may have specific return conditions because of hygiene, safety, consumable status, customisation or other legitimate reasons.

Any material restriction should be clearly disclosed on the relevant product page or before purchase.

A return restriction will not override rights or remedies required by applicable law.

How to Request a Return

Step 1: Contact Us

Email support@javeso.com with your order number, the product name and the reason for requesting a return.

Step 2: Share Evidence

If the product is damaged, defective or incorrect, provide clear photographs and a description of the issue where possible.

Step 3: Receive Instructions

Our team will review the request and inform you whether a return, inspection, replacement, refund or other resolution is appropriate.

Please wait for return instructions before sending a product back, so that it can be directed to the correct return location.

Step 4: Pack and Return the Product

Where a return is approved, pack the product securely and follow the instructions provided by our team.

Do not send a return to an address that has not been confirmed for that return.

Return Shipping Charges

Return shipping arrangements will depend on the reason for the return.

Where a product is defective, damaged, incorrectly supplied or otherwise requires a seller-funded remedy under applicable law, we will handle eligible return shipping costs accordingly.

For voluntary returns, any applicable customer-paid return charges must be clearly disclosed and lawful.

Replacement or Exchange

Where appropriate and available, we may offer a replacement or exchange for an eligible product.

Replacement availability depends on stock, product condition and the circumstances of the request.

If a replacement cannot be provided, we will consider an appropriate alternative remedy, including a refund where applicable.

Damaged, Defective or Incorrect Products

Please contact us promptly after receiving a damaged, defective or incorrect item.

Where possible, retain the product and packaging until our team has reviewed the issue.

We will assess the request and explain the next steps. A missing original package or inability to provide a photograph will not automatically remove a statutory remedy where other evidence reasonably establishes the issue.

Refunds After a Return

If a return results in an approved refund, the refund will be processed under our Refund Policy.

The refund may be initiated after the returned product has been received or the required verification has been completed, subject to applicable law.

Order Cancellation Before Delivery

If you want to cancel an order before it is dispatched, contact us as soon as possible.

If the order has already been shipped, the available process may depend on the shipment status and applicable rights.

Please see our Terms & Conditions and Refund Policy for further details.

Frequently Asked Questions

Can I return a product because I changed my mind?

A change-of-mind return may be accepted if the product qualifies under the applicable return terms. Such returns are subject to the disclosed conditions and applicable law.

What if I receive a damaged product?

Contact customer support with your order number and photographs where possible. We will review the issue and provide the appropriate resolution.

Can I return a used product?

Voluntary returns generally require the product to be unused. However, use necessary to identify a defect or assess whether the product conforms to its description will be considered in accordance with applicable law and the circumstances.

When will my return be processed?

Processing time depends on the return method, delivery of the returned item and any necessary inspection. We will communicate the next steps when your request is reviewed.

Contact Us

For return requests:

• Email: support@javeso.com
• Website: https://javeso.com
• Phone: +91-1234-567-890

Please include your order number in your enquiry.

Effective Date: 16th Oct 2026