Customer Services

We’re Here to Help

At Javeso, we want your shopping experience to be convenient, clear and dependable.

Whether you need assistance before placing an order or have a question about a purchase, our customer service team is available through the contact channels published on our website.

This page explains how to get help with common shopping and order-related questions.

How Can We Help You?

Order-Related Enquiries

Need an update on your order? Contact us with your order number and the email address or mobile number associated with your purchase.

We can help you enquire about order confirmation, processing, dispatch and other available order-status information.

Payment Assistance

If your payment failed, remains pending or appears to have been deducted without an order confirmation, contact us with the relevant transaction reference.

Never share your OTP, UPI PIN, card PIN or password with anyone.

Shipping and Delivery Support

For delivery delays, tracking issues, address concerns or failed delivery attempts, provide your order number and the relevant details so we can review the issue.

Returns and Refunds

If you received a damaged, defective, incorrect or otherwise eligible product, contact us with the order details and a description of the issue.

Our team will review your request under the applicable Return Policy and Refund Policy.

Product Information

If you need clarification about product dimensions, material, usage, care instructions, availability or other specifications, please review the product page or contact us before placing an order.

How to Contact Customer Support

You can reach Javeso using the contact details below.

Please publish only contact channels that are active and monitored.

How to Raise a Support Request

To help us resolve your enquiry efficiently, please include:

  1. Your name.
  2. Order number, if applicable.
  3. Email address or mobile number associated with the order.
  4. A clear description of your concern.
  5. Relevant photographs, transaction references or supporting information, where appropriate.

Please do not send unnecessary sensitive personal information or confidential payment credentials.

Our Support Process

Request Review

We will review the details provided and determine the appropriate next steps.

Additional Information

If necessary, we may ask for additional information to verify the order or understand the issue.

Resolution

We will communicate the available resolution based on the circumstances, our published policies, product availability and applicable law.

Our aim is to handle customer enquiries fairly and as promptly as reasonably possible.

Frequently Asked Questions

How can I check my order status?

Use the order-status feature in your account, if available, or contact customer support with your order number.

Can I change or cancel an order?

Contact us as soon as possible. Cancellation or changes may depend on whether the order has been processed, dispatched or delivered. Any statutory cancellation rights will be respected.

How do I request a return?

Review our Return Policy and contact customer support with your order details and reason for return.

How long does a refund take?

Refund processing depends on eligibility, approval and the payment method. See our Refund Policy for the applicable process and estimated timelines.

What should I do if I receive the wrong item?

Contact us promptly with the order number and photographs of the item and packaging, where possible. We will review the issue and explain the next steps.

Related Policies

For more information, please review:

 

Contact Javeso

We appreciate your trust in Javeso and welcome your questions and feedback.

Customer Support Email: support@javeso.com

Website: https://javeso.com

Business Address: Delhi, India