Refund Policy

At Javeso, we aim to handle eligible refund requests fairly and transparently.

This Refund Policy explains the circumstances in which refunds may be issued, how to submit a request and what to expect after a refund is approved.

Refunds are governed by the circumstances of the order, the applicable Return Policy, the payment method and relevant consumer protection laws.

When Is a Refund Available?

A refund may be available in circumstances including:

Eligibility depends on the specific circumstances and the remedies available under applicable law.

How to Request a Refund

Step 1: Contact Customer Support

Email support@javeso.com with your order number and a clear explanation of why you are requesting a refund.

Step 2: Provide Supporting Information

Where relevant, provide photographs of the product, packaging, shipping label or damage, along with the details requested by our support team.

For payment-related issues, provide the transaction reference without disclosing confidential payment authentication credentials.

Step 3: Request Review

We will review the order details, payment status, supporting evidence and applicable policies.

If a return or inspection is reasonably necessary, we will explain the required steps.

Step 4: Refund Decision

We will communicate the outcome and any next steps. If a refund is approved or legally required, we will initiate it through the appropriate payment channel.

Refund Processing Time

Our target is to initiate an approved refund within 5–7 business days after the refund is approved and any required verification or return processing is completed.

This is a target processing period, not a guarantee for every case.

After initiation, the time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or original payment method.

If a refund does not appear within the communicated period, please contact customer support with your order number and refund reference, where available.

Refund Method

Refunds will generally be processed to the original payment method.

If the original payment method cannot receive the refund, we will communicate an appropriate alternative process consistent with payment-provider requirements and applicable law.

We will not require customers to disclose an OTP, UPI PIN or card PIN to receive a refund.

Cancelled Orders

If an order is cancelled before dispatch and a refund is due, the refund will be initiated after the cancellation and payment status are verified.

If an order has already been dispatched, additional steps may be required before the refund can be completed.

Any legally applicable cancellation rights will be respected.

Returns and Refund Eligibility

If a product must be returned before a refund can be processed, the return must follow the applicable procedure, subject to statutory consumer rights.

Depending on the circumstances, an appropriate resolution may involve a refund, replacement, repair or another legally available remedy.

Please refer to our Return Policy for product eligibility and return instructions.

Shipping Charges

Refund treatment for shipping charges will depend on the reason for the refund, the disclosed order terms and applicable law.

Where a refund is due because of an error, defect, incorrect item or failure attributable to the seller, we will handle eligible delivery or return costs in accordance with applicable law.

Charges for voluntary returns, where lawful and expressly disclosed, may be treated differently.

Duplicate or Failed Payments

If a payment has been debited more than once for a single order, or a payment was debited without a confirmed order, contact customer support.

We will review the transaction and coordinate with the payment provider where necessary.

Bank or payment-provider reversals may follow a different timeline from refunds initiated by Javeso.

Refunds for Promotional Purchases

For purchases made using coupons or promotional discounts, the refund amount will be calculated according to the actual amount paid and the applicable promotion terms, subject to legal requirements.

The treatment of promotional benefits or discounts will be explained where relevant.

Non-Refundable Situations

A refund may not be available for a voluntary change of mind where the product is not eligible for return under the published policy and no legal entitlement applies.

However, no exclusion in this policy will override a refund or other remedy required by applicable law, including remedies for defective, misdescribed or incorrectly supplied goods.

Contact Us

For refund assistance:

Please include your order number and relevant transaction details.

Effective Date: 16th Oct 2026